นโยบายการจัดส่ง

Shipping Policy

Last updated: July 2026

At Privly, we are committed to delivering orders safely, reliably, and with discreet packaging.

1. Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Discreet Packaging

All orders are shipped in plain, neutral packaging. No sensitive product names or product descriptions are displayed on the outside of the package.

3. Shipping Areas

We ship to many countries and regions worldwide. Available destinations may vary depending on product type, local regulations, customs rules, and carrier availability.

If an order cannot be shipped to your location, we will contact you and cancel or refund the affected order where appropriate.

4. Estimated Delivery Times

United States: 7–15 business days

United Kingdom and Europe: 10–20 business days

Australia and New Zealand: 10–20 business days

Asia Pacific: 7–15 business days

Rest of World: 15–30 business days

Delivery times are estimates only and are not guaranteed. Customs clearance, local postal services, weather, holidays, security checks, or carrier delays may affect delivery times.

5. Tracking

After your order ships, we will send a shipping confirmation email with a tracking number where available.

Tracking updates may take several days to appear after shipment.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the customer's responsibility and are not included in product prices or shipping fees unless explicitly stated at checkout.

7. Incorrect or Incomplete Address

Please ensure your shipping address is accurate and complete before placing an order.

We are not responsible for delays, lost packages, or failed delivery caused by an incorrect or incomplete address provided by the customer.

8. Lost or Delayed Packages

If your package is significantly delayed or tracking shows delivered but you have not received it, please contact the local carrier first and then contact us at rongzeyun@gmail.com.

We will assist with a carrier investigation where possible.

9. Shipping Restrictions

Some intimate wellness products may be restricted in certain countries or regions.

Customers are responsible for confirming that products can be legally imported and used in their location.

We may cancel and refund orders that cannot be shipped due to legal, customs, carrier, or compliance restrictions.

10. Contact

For shipping questions, contact us at rongzeyun@gmail.com.