Shipping Policy

Shipping Policy

Last updated: July 2026

Privly ships to supported destinations using privacy-focused order handling and clear delivery estimates.

1. Processing Time

Orders are normally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Privacy-Focused Packaging

Orders are prepared with privacy in mind. Detailed product names are not displayed on the outside of the package.

3. Shipping Areas

Available destinations may vary depending on product type, local regulations, customs rules, and carrier availability. If an order cannot be shipped to your location, we will contact you and cancel or refund the affected order where appropriate.

4. Estimated Delivery Times

  • United States: 7–15 business days
  • United Kingdom and Europe: 10–20 business days
  • Australia and New Zealand: 10–20 business days
  • Asia Pacific: 7–15 business days
  • Rest of World: 15–30 business days

Delivery times are estimates only and are not guaranteed. Customs clearance, local postal services, weather, holidays, security checks, or carrier delays may affect delivery times.

5. Tracking

After your order ships, we will send a shipping confirmation email with a tracking number where available. Tracking updates may take several days to appear after shipment.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are the customer's responsibility and are not included in product prices or shipping fees unless explicitly stated at checkout.

7. Incorrect or Incomplete Address

Please ensure your shipping address is accurate and complete before placing an order. We are not responsible for delays, lost packages, or failed delivery caused by an incorrect or incomplete address provided by the customer.

8. Lost or Delayed Packages

If your package is significantly delayed or tracking shows delivered but you have not received it, please contact the local carrier first and then contact us at rongzeyun@gmail.com. We will assist with a carrier investigation where possible.

9. Shipping Restrictions

Some products may be restricted in certain countries or regions. Customers are responsible for confirming that products can be legally imported and used in their location. We may cancel and refund orders that cannot be shipped due to legal, customs, carrier, or compliance restrictions.

10. Contact

For shipping questions, contact us at rongzeyun@gmail.com.