Terms of Service
Terms of Service
Last updated: July 2026
Welcome to Privly. By accessing or using our website, creating an account, or placing an order, you agree to these Terms of Service.
1. Age Requirement
Our website and products are intended only for adults aged 18 years or older, or the age of majority in your jurisdiction, whichever is higher. By using this website or placing an order, you confirm that you meet the applicable age requirement and that purchasing and using our products is legal in your location.
2. Product Use
Products sold by Privly are intended for lawful adult 18+ personal wellness, sleepwear, private lifestyle, or personal use only. You are responsible for using products safely, legally, and according to any instructions provided. Our products are not intended to diagnose, treat, cure, or prevent any disease.
3. Orders and Information Accuracy
By placing an order, you agree to provide accurate, current, and complete billing, shipping, contact, and payment information. We reserve the right to refuse or cancel any order where information cannot be verified, where misuse is suspected, where the purchaser does not meet age requirements, or where the order cannot be fulfilled legally or safely.
4. Prices and Payments
Prices are displayed at checkout and may change without notice. Taxes, duties, import fees, shipping fees, or other charges may apply depending on your location and the payment or shipping method selected. Payment processing is handled by third-party payment service providers and may be subject to their own terms.
5. Shipping and Delivery
Shipping times are estimates only. We are not responsible for delays caused by carriers, customs, local postal services, incorrect addresses, force majeure events, or legal/import restrictions in the destination country. Please review our Shipping Policy for more details.
6. Returns and Refunds
Due to hygiene and safety considerations, opened, used, worn, tried-on, unsealed, or customer-damaged personal wellness items and apparel items are generally not returnable unless defective or incorrectly shipped. Please review our Return & Refund Policy before placing an order.
7. Privacy-Focused Packaging
Orders are prepared with privacy in mind where available. Billing descriptors may appear as our merchant name or as the payment processor descriptor shown at checkout.
8. Prohibited Uses
You may not use this website for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose. You may not interfere with website security, submit false information, violate product restrictions, or violate any applicable laws.
9. Intellectual Property
All website content, including text, product descriptions, images, logos, layout, graphics, and branding, is owned by Privly or its licensors and may not be copied, reproduced, distributed, or used without permission.
10. Third-Party Services
Our store may use third-party services, including Shopify, payment processors, logistics providers, analytics tools, customer support tools, and marketing tools. Your use of these services may be subject to their own terms and privacy policies.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Privly is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website or products. Our total liability for any claim related to an order will not exceed the amount paid for that order.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted means you accept the updated Terms.
13. Governing Law and Consumer Rights
These Terms are governed by applicable laws to the extent permitted, without limiting any mandatory consumer protection rights that may apply in your country or region.
14. Contact
For questions about these Terms, contact us at rongzeyun@gmail.com.